SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pretty Vintage Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://prettyvintagestuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress sat perfectly. And at 44 size and at 46-48 came up.
Very beautiful
Very beautiful, but will shine a little As a gift put earrings.
The dress is very beautiful, though for the summer the hot is very warm, if there was such a Sarafan would take a Sarafan. And so it is very light and vintage. The price is also very good. And it does not shine through. I advise everyone.
The dress is exact as in the description, the size of the sole. Everything is super!!! And a little gift put.
Beautiful dress! very light, cute, flying. as a gift, the store put earrings pearls It went 17 days to Togliatti. I'll order more)
Excellent dress, ordered the size M for parameters 90-66-95. Slightly short sleeve, but with a denim jacket and sandals is very beautiful
The color was a bit off - the real dress was really bright, but it's is still very pretty
Nice dress! On the growth of 170 and og-84, ot-70, ob-94 came the size of L.
I really like these dresses, the second has already ordered, for parameters 100/80/100, 3x freely, but I so wanted, delivery is very fast. Thank you very much to the store for the small prize!
Nice dress. Recommend
Nice dress, sleeves are little bit shorter for me, but will wear like 3/4. Dress looks good, slightly electrified, but hope it will dissapear after washing, not shine trough. Shipping to Latvia was super fast - 2 weeks.
The dress is cool, I'll throw a photo later
Nice dress! I'm totally comfortable. Size took M on parameters 86/63/91
It came in about a week, at a height of 167 , 53 kg, ordered the size of S. It came up, the store put the earrings as a gift. The only dress is very translucent, I will give it to the atelier, make a lining.
Very fast delivery!!! Dress Super!! Thank you store!!!
A good dress, only a little overstated waist. On the growth of 169 took l it turned out knee-deep.